Travel - Pause Blog

Pause Blog On Overload, Overwhelm & Life In General

PAUSE -10.20- Perfunctory?

REFLECTION:
I spent last week attending the National Speakers’ Association Convention in Orlando, Florida. As I’m sure you know, Orlando is the eastern US headquarters for the Disney operation. I did manage an evening visit to the Magic Kingdom and took an extra day post-conference to visit Epcot.
Disney theme parks are renowned for their high level of service to their guests. And, we encountered many kind, welcoming and helpful employees. That’s what made our contrasting experience with a couple of employees stand out so strongly. With both of these individuals, the word, perfunctory sprang to mind.
Perfunctory: mechanical, indifferent, careless, listless, superficial, as a formality only. You know perfunctory when you see it or hear it. How many times has a  ’Have a good day’ greeting been carelessly tossed your way, with no investment of emotion? That’s perfunctory.
Carry a bag to Disney (as with many other public places), and you’re subject to a search. Our security guy zipped open my bag, half-heartedly shifted the top item to the side, while looking over his shoulder in another direction, then pushed the bag back across the table with no further exploration. So much for security – perfunctory at best.
Our Jungle Cruise boat captain clearly wanted to be anywhere but at the wheel. His nonstop patter consisted of halfhearted attempts at humor, cynical comments, and sarcastic asides. Clearly on auto-pilot. To call his performance perfunctory would be generous.
Both were a real contrast to Alex, an employee at the Orlando World Center Marriott where I stayed. When I had trouble connecting to WiFi in the lobby one morning, Alex tried to give me a hand. It soon became clear the problem exceeded his expertise as well as mine. Rather than just shrugging and wishing me luck, Alex offered to call their IT department to give me a hand. When he learned I was headed into my next conference session, he asked what time I would be through and set an appointment time to reconvene with an IT rep to resolve the issue.
Alex was as good as his word. When I returned at the appointed time and place, Alex introduced me to Frederic who sat down with me and solved my access problems in the most congenial way in less than 5 minutes. Now that’s anything but perfunctory. In fact, I’d place Alex’s response clearly in the attentive, mindful, solicitous, and considerate department.
ACTION:
These experiences have me thinking about my own everyday reactions and interactions. Here’s the thing. It’s easy to see perfunctory responses in others. It’s not so easy to recognize them in ourselves.
Pause to consider:
* How often do you toss off an answer to a colleague’s question from that mindless auto responder part of your brain?
* Would your voice mail message be described as personal or perfunctory? How about the quaility of your good bye kiss to your spouse or life partner?
* When you put a meal on the table is it presented with care and attention, or tossed down in a perfunctory ‘That oughta fill you up’ manner?
If you find you’re in an auto-pilot rut, try responding in a more personal, less perfunctory way to more of the people and situations that show up in your life this week. It’s sure to make a difference for them and for you.
_________________________
QUOTES OF THE WEEK:
Life is what we make it, always has been, always will be. – Grandma Moses
Any idiot can face a crisis – it’s day to day living that wears you out. – Anton Chekhov
_________________________
RESOURCE OF THE WEEK:
For a few additional thoughts on this theme, see ‘Are You Just Going Through The Motions?’ at http://hilife2b.com/blog/motions
________________________
READERS WRITE:
In response to the latest ezine message, Summer Reading, Pause reader PM writes: “Thanks for the reading tips. Another great read you recommended in the past  was ‘Crazy Busy’. It’s definitely worth a re-recommendation.  It was a great read and I often refer it on to others.

Disney Castle-wREFLECTION: I spent last week attending the National Speakers’ Association Convention in Orlando, Florida. As I’m sure you know, Orlando is the eastern US headquarters for the Disney operation. I did manage an evening visit to the Magic Kingdom and took an extra day post-conference to visit Epcot.

Disney theme parks are renowned for their high level of service to their guests. And, we encountered many kind, welcoming and helpful employees. That’s what made our contrasting experience with a couple of employees stand out so strongly. With both of these individuals, the word, perfunctory sprang to mind.

Perfunctory: mechanical, indifferent, careless, listless, superficial, as a formality only. You know perfunctory when you see it or hear it. How many times has a  ’Have a good day’ greeting been carelessly tossed your way, with no investment of emotion? That’s perfunctory. Read More…

Posted under Life Balance, Life in General, Overload & Overwhelm, Pause E-zines, Travel

This post was written by Pat Katz on July 28, 2010

Tags: , , ,

More Morocco

Tagine imagesFor those of you who are fans of the travel tales, here’s a post Morocco tidbit for you. I was very taken with the flavors and foods of Morocco. My ‘personal chef’ (AKA foodie husband Dave) has been working away trying to recreate some of the North African goodies I enjoyed so much. Here’s a link to a recent posting on his Kitchen Savvy website with the inside scoop on his Pear, Apricot & Pork Tagine. Enjoy!

PS If you are a foodie yourself, Dave’s always glad to field food and cooking questions. You can submit them via the Kitchen Savvy site.

Posted under Miscellaneous, Travel

This post was written by Pat Katz on June 21, 2010

Bad Hair Day?

Apparently Bad Hair Days are not just a North American phenomenon. At least, that’s what we can assume from the ‘cap-tion’ on  this fellow’s head.

BadHairDay3-w

I noticed him catching a few ZZZ’s in the Marrakech airport when we arrived in Morocco. All in all, though – as you can see from the series of photos – he looked comfortably at ease and not too overly concerned about the state of his hair, or anything else for that matter. May we all take our ‘problems’ this lightly!

BadHairDay2-wBadHairDay1-w

Posted under Life in General, Travel

This post was written by Pat Katz on June 10, 2010

Multitasking Madness In Madrid

Let’s see. What’s wrong with this picture?

Madrid Courier-Phone-w

Pushing 50 kilos of cargo uphill single handedly

on a busy street in downtown Madrid.

As if that’s not enough, must take phone call right now!

Posted under Life in General, Overload & Overwhelm, Travel

This post was written by Pat Katz on June 6, 2010

All Your Travel Necessities

Ham-gas station-wCouldn’t resist sharing this photo of the merchandise on offer at a gas station convenience store between Toro and Madrid in northwestern Spain. There were of course the items you might expect to find: soft drinks, potato chips, candy, motor oil, washer fluid, etc. But also, right in the middle of the shop, was this stand of cured hams and salamis. Apparently, you never know when you might be hit by an urgent need for same – or be halfway to your destination and realize that you left your ham at home!

Posted under Travel

This post was written by Pat Katz on May 31, 2010

PAUSE -10.14- Hold Lightly – Not Tightly

REFLECTION:
Well, folks, it’s been six weeks since I signed off for a Pause sabbatical in anticipation of the Great Spring Travel Adventure. You’ll recall I was headed for Europe to spend a week taking a painting class in the Cotswolds, followed by two weeks with my husband in London and Paris, and a final two weeks with a painting group touring Portugal, Spain and Morocco.
Those of you who follow my blog or Facebook page will already know things didn’t quite unfold according to plan. It seems the Icelandic Volcano had other ideas in mind for me. The thick layer of volcanic ash clogging the flightpaths over Europe shut down air travel on the very day we were to leave for London. We rebooked our flights for 5 days later only to be cancelled again with the prospect of yet another 5 day wait before we could snag another set of seats – IF the airports were open.
By then I had missed the painting class completely, all our time in the UK would have evaporated, and Dave and I would be left with one short week together in Paris. So, we opted to cancel our shared portion of the trip in hopes of something more substantial at a later time, and I rebooked to fly directly to join the painting group in Lisbon.
Frankly, I did not take the change well. We had set plans for this adventure months earlier.  It had taken a major investment of energy to work out the details and coordinate the connections. I was highly invested in anticipation and excitement.
Sure, there were consolations. We were alive and well. We were physically comfortable at home, not jammed into the corner of some airport waiting room with thousands of others halfway around the world. We were able to recoup most of our deposits or arrange credits on trip arrangements. Still, I had a terrible time shaking the black cloud over MY head.
Friends and family extended comfort and suggested there would be great lessons to harvest from the experience. Frankly, the most I could muster at the time was a succinct and acerbic, “Life sucks! Move on!”
ACTION:
Looking back on the experience from this end, I find that I do have a better perspective on the whole situation. In the scheme of possible life events a cancelled, postponed, or rearranged vacation rates pretty low on the list of things that could go wrong – certainly nowhere near disaster status. Of course, I knew that at the time – in my mind – but it still felt horribly disappointing in my gut.
The core problem with my reaction centered on my expectations. I had built up a huge head of steam in anticipation of things unfolding according to plan. The more tightly I held to those original expectations, the more pain I experienced as those plans evaporated into thin air – or in this case smoke and ash.
If there’s anything I’ve learned that might be a helpful mantra for all of us in those times when life heads sideways, it’s the idea of ‘Holding Lightly – Not Tightly.’
PS – I had a chance to test this approach on our scheduled return from Madrid to Frankfurt to Ottawa to Saskatoon. Bad weather in Frankfurt delayed our flight out of Madrid. By the time we lifted off the runway in Spain, our two and a half hour connection window in Frankfurt had narrowed to 30 minutes. A number of my travelling companions were distraught.
In my mind, I found myself reviewing the possibilities. It could be the flight from Frankfurt to Ottawa is also delayed and we have more time than we realize. Could be the airline holds the Ottawa flight for the 14 of us who are making connections. Could be we miss the connection completely and have to rebook. Any one of those things is just as likely to happen as another – and no matter which one it is, all will be well. Hold lightly – not tightly.
In fact we did miss our connection in Frankfurt. Lufthansa rebooked us for the next morning through Calgary to Saskatoon and provided hotel, meals and ground transfer for everyone. And yes, all was indeed well.
_________________________
QUOTE OF THE WEEK:
“When it hurts so bad, it’s because I am hanging on so tight.” – Pema Chodron
_________________________
RESOURCE OF THE WEEK:
I really found the ideas in this book by Pema Chodron helpful: “When Things Fall Apart – Heart Advice for Difficult Times”. If you find yourself hitting a rough patch or two, you might find Pema’s ideas speak to you, too.
Also, for any of you who are interested in catching a taste of my travels as they did unfold, you can check out the postings I made from Portugal, Spain and Morocco on my Pause Blog at: http://www.pauseworks.com/wp/   Just click on the Travel category, and you’ll find all the most recent postings at the top of the list. Enjoy.
_________________________
READERS WRITE:
In response to the most recent message on R & R (Remorse & Regret), Pause reader LE writes: ” I am currently battling the issue of having mired myself in doing too much on a project. My resentment, I have realized, is that no one has stepped forward to “rescue” me. I am taking a serious look at my
own culpability in all of this, stepping back where it makes sense, drawing my line, sticking to it (the hardest part)…and moving on. Thanks for your wisdom.”

P1020295PatSketching-wREFLECTION: Well, folks, it’s been six weeks since I signed off for a Pause sabbatical in anticipation of the Great Spring Travel Adventure. You’ll recall I was headed for Europe to spend a week taking a painting class in the Cotswolds, followed by two weeks with my husband in London and Paris, and a final two weeks with a painting group touring Portugal, Spain and Morocco.

Those of you who follow my blog or Facebook page will already know things didn’t quite unfold according to plan. It seems the Icelandic Volcano had other ideas in mind for me. The thick layer of volcanic ash clogging the flightpaths over Europe shut down air travel on the very day we were to leave for London. We rebooked our flights for 5 days later only to be cancelled again with the prospect of yet another 5 day wait before we could snag another set of seats – IF the airports were open.

By then I had missed the painting class completely, all our time in the UK would have evaporated, and Dave and I would be left with one short week together in Paris. So, we opted to cancel our shared portion of the trip in hopes of something more substantial at a later time, and I rebooked to fly directly to join the painting group in Lisbon.

Frankly, I did not take the change well. Read More…

Posted under Life Balance, Life in General, Pause E-zines, Travel

This post was written by Pat Katz on May 26, 2010

Notes From Marrakech

Riad Catalina Bath-wI can’t really say that I have ever longed to visit Marrakech. But when I learned it was to be part of our painting expedition, I looked forward to a chance to capture some of the colors of life in Morocco.

Unfortunately, shortly after our arrival, I ended up sick and spent the first day and a half confined to quarters. Fortunately, quarters – in this case, Riad Catalina – offered lots of opportunities to dip into my colors. It was as much fun as someone who is under the weather has a right to expect. Thought you might enjoy a sketch or two that came out of my confinement.Riad Catalina Lantern-w

Although I missed out on a first hand experience of the Fnaa (complete with snakes, watersellers, and henna artists), I did recouperate enough to take a ride in a calleche to visit the Majorelle Gardens and also to spend an afternoon shopping the souks for souvenirs.

Now that I’m back in Canada again, here are a few notes from my Moroccan experience:

* Marrakech is a city of contrasts – crazy, chaotic street action offset by cool and refreshing oases (riad courtyards, Majorelle Gardens, rooftop terraces high above the din)

Majorelle Gate-w* Colorful pigments, yarns, spices – all on offer. Spices with odors so strong, a few grams in your suitcase is enough to scent your entire traveling wardrobe.

* Fabulous tastes. Picture twelve different cold plates of salad, each one featuring a veggie individually spiced and flavored, each plate more interesting, colorful, and delicious than the last.

* Call to prayer five times a day – broadcast from the mosque to the neighborhood at large. I’m sure I heard every word of the 4:30 am call on our last morning in Marrakech.

* The shopkeepers’ determination and glee in bartering for their goods. After a satisfying exchange and subsequent agreement, a shake of hands and more  relaxed and congenial conversations.

*In the last deal of my visit, I purchased 6 glass and silver bottles to hold the pigments I’d bought the day before. When the shopkeeper discovered he only had 5 on hand, he told me to stay right there, he’d be right back. Then he rushed out of the shop, hopped on his motorbike and disappeared into the souks. leaving me solo in his shop. Five minutes later he’s back with the final item. Whether it was retrieved from a storehouse, borrowed or bought from a buddy, I do not know. I do know he showed a phenomenal level of trust you don’t find here in North America!

Posted under Artwork, Travel

This post was written by Pat Katz on May 24, 2010

Noted In Spain

We made two stops in Spain – Toro and Madrid. Toro is an older village in north western part of the country. We stayed in the old town at the Juan II with great views of the Rio Douro valley and the Collegiata. It was dang cold there – unusually so, apparently. Experienced lots of cloud, rain, fog and a bit of hail – as well as snow in the mountains on the way from Toro to Madrid.

Still I did learn that it is possible to paint in the cold – just bundle yourself up in a blanket on the balcony and be prepared to zip back indoors when it starts to spit.

Spanish Girl in CostumeWarmer weather in Madrid. Big celebration while we were there. The birthday of the city’s patron saint as well as the 100th anniversary of the Grand Via – one of Madrid’s main boulevards. First time I’ve seen a street paved in royal blue carpet for blocks and blocks. A very festive mood.

As for what I noted in Madrid:

- fashionable women – great boots and leather jackets

- many women and children in national costume in honor of the holiday

- lots of folks visiting in wine bars – standing while chatting and enjoying the tapis

Madrid Tower- sculptures and decorative bits on the tops of building after building – an unbelievable degree of decoration

- beautiful ironwork balconies, light fixtures

- dark arts at the Prado – Goya, El Greco, Velasquez – those fellows had some very dark days indeed

And now off to sample the offerings in Marrakech, Morocco.

Expect that my burnt sienna paint will get a pretty good workout on those terra cotta buildings.

Posted under Travel

This post was written by Pat Katz on May 17, 2010

Notes From Pinhao

If you are looking for a fabulous place to stay in Portugal, I highly recommend Casa do Visconde de Chanceleiros near Pinhao up the Duoro River Valley. Ursula, Adeladie and the staff will make you feel very at home.

Beautiful suites and cottages – with fabulous gardens tended with love and attention. Roses, roses, everywhere. Molly, the English bulldog, to entertain.

Beautiful place from which to enjoy the views of the vineyards spreading out across the hills.

Pat On Rubella Take a ride on a rubella (the ancient boats used to transport the port wine down the river for export). Sip a few glasses of port wine – everywhere you go or on your visits to the neighboring qintas (wineries).

Posted under Travel

This post was written by Pat Katz on May 14, 2010